The effects of emotional icons on remote communication
Conference Companion on Human Factors in Computing Systems
Lurker demographics: counting the silent
Proceedings of the SIGCHI conference on Human Factors in Computing Systems
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 7 - Volume 7
Virtual Community Success: A Uses and Gratifications Perspective
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 07
ACM Transactions on Computer-Human Interaction (TOCHI)
Talk to me: foundations for successful individual-group interactions in online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability of CAPTCHAs or usability issues in CAPTCHA design
Proceedings of the 4th symposium on Usable privacy and security
Community insights: helping community leaders enhance the value of enterprise online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CommunityCompare: visually comparing communities for online community leaders in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Motivation -- Identify the factors that relate to the activity within a community, to derive a framework which can be used to stimulate activity in both new and existing online communities and to test the effectiveness of the framework. Research approach -- The relations between 9 metrics of community success and 26 community properties have been identified in a statistical analysis of 58 online communities. Guidelines derived from this analysis have been applied to a case study. Findings/Design -- 13 factors have been identified. These factors have been incorporated into the Community Activity (CA) framework and 11 guidelines for stimulating online community activity. Application of this framework to an existing online community resulted in more interest in parts of the website and increased actual usage. Research limitations/Implications -- Only (health-based) social communities have been used in the analysis. Generalisation to other kinds of online communities (e.g. technical) may require additional research. Originality/Value -- The research provides an insight as to why communities may fail, by presenting factors that may have a positive or negative effect on member activity. Take away message -- Functionality available within online communities may influence member activity. Place focus on privacy options, notifications and member profiles.