Social translucence: an approach to designing systems that support social processes
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 1
Effects of four computer-mediated communications channels on trust development
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enabling Customer-Centricity Using Wikis and the Wiki Way
Journal of Management Information Systems
Toward an epistemology of Wikipedia
Journal of the American Society for Information Science and Technology
A wiki instance in the enterprise: opportunities, concerns and reality
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Collaboration 2.0: Technology and Best Practices for Successful Collaboration in a Web 2.0 World
Collaboration 2.0: Technology and Best Practices for Successful Collaboration in a Web 2.0 World
An investigation of student practices in asynchronous computer conferencing courses
Computers & Education
Virtual learning communities: success factors and challenges
International Journal of Technology Enhanced Learning
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This study drew on data from two different initiatives in which groups of participants were asked to work together to build knowledge. In the first initiative school students were asked to discuss ethical issues in science, using a moderated online discussion board and in the second, researchers in the field of Technology Enhanced Learning (TEL) used a wiki to develop a vision statement. Despite the different contexts and purposes of the initiatives, the outcomes were remarkably similar in terms of a) the extent and patterns of contributions and b) the quality of the contributions. In both, there was some level of success in that the intended outcome was reached. However, in both, there were fewer contributions than anticipated and the quality of a large proportion of the contributions was disappointing. It is suggested that the reasons for this are related to four factors; the socio-cultural setting, the nature of the knowledge that was being built, the tools used and the way the activity was set up (including setting shared goals).