A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Qualitative research in IS: issues and trends
Qualitative research in IS: issues and trends
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Corporate wiki users: results of a survey
Proceedings of the 2006 international symposium on Wikis
Innovating Collaborative Content Creation: The Role of Altruism and Wiki Technology
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
Enabling Customer-Centricity Using Wikis and the Wiki Way
Journal of Management Information Systems
A Conceptual Model of Wiki Technology Diffusion
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Can you ever trust a wiki?: impacting perceived trustworthiness in wikipedia
Proceedings of the 2008 ACM conference on Computer supported cooperative work
A wiki instance in the enterprise: opportunities, concerns and reality
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Factors affecting shapers of organizational wikis
Journal of the American Society for Information Science and Technology
Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management
Information Resources Management Journal
Involving users in the wild-Participatory product development in and with online communities
International Journal of Human-Computer Studies
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Social media technologies are increasingly used within organizational settings. Particularly, organizations continue to adopt and use wikis for enabling collaboration among their professional communities of practice. At this respect, the current paper reports results from an interpretive case study focusing on the use of a wiki for knowledge collaboration and sharing at a large multinational organization. It examines how the wiki is used by members of several professional communities of practice through interviews, observations, field studies, and documents. It concludes by showing that the openness of the wiki has a dual impact on wiki collaboration and also discusses how the wiki might serve as both an enabler and inhibitor for community and knowledge collaboration.