A guide to expert systems
Fundamentals of expert systems
Annual review of computer science: vol. 3, 1988
End users as expert system developers?
Journal of End User Computing
Post-Capitalist Society
Decision Support Systems and Intelligent Systems
Decision Support Systems and Intelligent Systems
Two case studies of open source software development: Apache and Mozilla
ACM Transactions on Software Engineering and Methodology (TOSEM)
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Knowledge management through end user developed expert systems: potential and limitations
Advanced topics in end user computing
The Implementation Puzzle of CRM Systems in Knowledge Based Organizations
Information Resources Management Journal
The Wiki: an environment to revolutionise employees' interaction with corporate knowledge
OZCHI '06 Proceedings of the 18th Australia conference on Computer-Human Interaction: Design: Activities, Artefacts and Environments
Proceedings of the 2008 ACM SIGMIS CPR conference on Computer personnel doctoral consortium and research
A System Architecture for the 7C Knowledge Environment
Proceedings of the 2008 conference on Information Modelling and Knowledge Bases XIX
Factors affecting shapers of organizational wikis
Journal of the American Society for Information Science and Technology
Visualizing activity on wikipedia with chromograms
INTERACT'07 Proceedings of the 11th IFIP TC 13 international conference on Human-computer interaction - Volume Part II
OCSC'07 Proceedings of the 2nd international conference on Online communities and social computing
OntoGame: weaving the semantic web by online games
ESWC'08 Proceedings of the 5th European semantic web conference on The semantic web: research and applications
Proceedings of the 2010 Special Interest Group on Management Information System's 48th annual conference on Computer personnel research on Computer personnel research
The sustainability of corporate wikis: A time-series analysis of activity patterns
ACM Transactions on Management Information Systems (TMIS)
Adaptive visualization of collaborative status in process-oriented collaborative learning
TELE-INFO'06 Proceedings of the 5th WSEAS international conference on Telecommunications and informatics
Using online digital technologies to build knowledge: lessons learned from three initiatives
EC-TEL'11 Proceedings of the 6th European conference on Technology enhanced learning: towards ubiquitous learning
Wiki-based community collaboration in organizations
Proceedings of the 5th International Conference on Communities and Technologies
Exploring Appropriation of Enterprise Wikis
Computer Supported Cooperative Work
Information Technology and Management - Special issue on New Theories and Methods for Technology Adoption Research
What makes corporate wikis work? wiki affordances and their suitability for corporate knowledge work
DESRIST'12 Proceedings of the 7th international conference on Design Science Research in Information Systems: advances in theory and practice
Towards Games for Knowledge Acquisition and Modeling
International Journal of Gaming and Computer-Mediated Simulations
Exploring the Enterprise Value of Wikis through Media Choice Theories
International Journal of Knowledge and Systems Science
Enterprise Wisdom Captured Socially
ASONAM '12 Proceedings of the 2012 International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2012)
Is knowledge power? the role of knowledge in automated requirements elicitation
CAiSE'13 Proceedings of the 25th international conference on Advanced Information Systems Engineering
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Much of today's organizational knowledge still exists outside of formal information repositories and often only in people's heads. While organizations are eager to capture this knowledge, existing acquisition methods are not up to the task. Neither traditional artificial intelligence-based approaches nor more recent, less-structured knowledge management techniques have overcome the knowledge acquisition challenges. This article investigates knowledge acquisition bottlenecks and proposes the use of collaborative, conversational knowledge management to remove them. The article demonstrates the opportunity for more effective knowledge acquisition through the application of the principles of Bazaar style, open-source development. The article introduces wikis as software that enables this type of knowledge acquisition. It empirically analyzes the Wikipedia to produce evidence for the feasibility and effectiveness of the proposed approach.