Enabling Customer-Centricity Using Wikis and the Wiki Way
Journal of Management Information Systems
Communications of the ACM
Toward an epistemology of Wikipedia
Journal of the American Society for Information Science and Technology
Collaboration 2.0: Technology and Best Practices for Successful Collaboration in a Web 2.0 World
Collaboration 2.0: Technology and Best Practices for Successful Collaboration in a Web 2.0 World
Breaking the Knowledge Acquisition Bottleneck Through Conversational Knowledge Management
Information Resources Management Journal
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This study draws on three initiatives in which groups of people collaborated, using online tools, to build knowledge. There are important differences between the initiatives; for example a) one involved school students and the others involved researchers b) the tools used were different and c) the aims and intentions were different. Despite these differences, there are interesting similarities between the outcomes of the initiatives; whereas all could be said to have reached their aims, two were less successful than the third in engaging the participants in collaborative knowledge building. It seems that the reasons for these differences are complex but are primarily related to two factors; the nature of the knowledge that was being built and the way the activity was set up. In particular it seems that ownership of the goals can account for the relative success of the third initiative.