Three Faces of Human-Computer Interaction
IEEE Annals of the History of Computing
Mobile digital calendars in knowledge work
International Journal of Mobile Communications
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Generations in the Workplace: An Exploratory Study with Administrative Assistants
UAHCI '09 Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction. Part III: Applications and Services
Wikis at work: success factors and challenges for sustainability of enterprise Wikis
Proceedings of the 6th International Symposium on Wikis and Open Collaboration
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Software use in many organizations has spread vertically. I present evidence that applications that are widely used in organizations have at least three distinct patterns of use: one for individual contributors, one for managers, and one for executives. Use within each of these groups is shaped by its particular activity and incentive structures. Interaction among group members promotes shared social conventions and feature use. When designing, acquiring, or supporting such an application, the best approach could be to treat it as three distinct applications. The applications discussed include shared calendars, email, application-sharing, shared workspaces, browsers and desktop videoconferencing.