Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Administrative assistants as interruption mediators
CHI '03 Extended Abstracts on Human Factors in Computing Systems
Managerial Use and Emerging Norms: Effects of Activity Patterns on Software Design and Deployment
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 1 - Volume 1
Field studies of computer system administrators: analysis of system management tools and practices
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Factors defining face-to-face interruptions in the office environment
CHI '06 Extended Abstracts on Human Factors in Computing Systems
Design guidelines for system administration tools developed through ethnographic field studies
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Working together inside an emailbox
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Supporting intergenerational groups in computer-supported cooperative work (CSCW)
Behaviour & Information Technology - Designing Computer Systems for and with Older Users
Administrative assistant's and secretary's handbook, third edition
Administrative assistant's and secretary's handbook, third edition
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Age and web access: the next generation
Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibililty (W4A)
Breaking the Myths of Rewards: An Exploratory Study of Attitudes about Knowledge Sharing
Information Resources Management Journal
Age and web access: the next generation
Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibililty (W4A)
Cognition, Age, and Web Browsing
UAHCI '09 Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction. Addressing Diversity. Part I: Held as Part of HCI International 2009
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To better support older adults in the workplace, this study examines the strategies workers employ to learn software and complete tasks. The purpose of the overall research project is to understand how to help older workers adapt to and remain productive in the workplace. This knowledge may inform the design and development of training modules and software extensions to accommodate the needs of workers as they age. This paper describes an exploratory study in which administrative assistants at an industrial research facility were interviewed and surveyed about their work practices, preferences, and attitudes. The data revealed a high level of communication, knowledge sharing, and collaboration among the assistants. Possibilities for future research are inclusion of workers at other companies and in other jobs, examination of the motivations and attitudes surrounding work behavior, and development of design guidelines for software tools.