Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Context and consciousness: activity theory and human-computer interaction
Context and consciousness: activity theory and human-computer interaction
Email overload: exploring personal information management of email
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Groupware implementation: reinvention in the sociotechnical frame
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Functional paleontology: system evolution as the user sees it
ICSE '01 Proceedings of the 23rd International Conference on Software Engineering
A collaborative assistant for email
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
One-hundred days in an activity-centric collaboration environment based on shared objects
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Activity explorer: activity-centric collaboration from research to product
IBM Systems Journal
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Beyond the Dyad: understanding sharing in instant messaging
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Temporal patterns of communication: media combos
Proceedings of the ACM 2009 international conference on Supporting group work
Generations in the Workplace: An Exploratory Study with Administrative Assistants
UAHCI '09 Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction. Part III: Applications and Services
EmailValet: managing email overload through private, accountable crowdsourcing
Proceedings of the 2013 conference on Computer supported cooperative work
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In this paper we look at a situation in which email is not simply a channel for collaboration and communication but a site of collaboration itself, involving email inboxes that are jointly accessed by more than one person. We conducted two studies of shared email usage. We learned about a diversity of shared email practices in 14 schools, museums, and support centers through semi-structured interviews and (where feasible) site visits. We also explored in depth one type of shared email usage: executives and assistants sharing an emailbox. We describe the strategies that people use today to meet their collaborative needs by exploiting mailbox structures they currently have. We close with a discussion of email as a site of reinvention - i.e., where users' work practices have given existing technology new meanings.