Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Making technology accessible for older users
CHI 98 Cconference Summary on Human Factors in Computing Systems
HCI in the global knowledge-based economy: designing to support worker adaptation
ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 2
Usability engineering: scenario-based development of human-computer interaction
Usability engineering: scenario-based development of human-computer interaction
A Tale of Two Toolkits: Relating Infrastructure andUse in Flexible CSCW Toolkits
Computer Supported Cooperative Work
Technology training for older adults
CHI '99 Extended Abstracts on Human Factors in Computing Systems
Designing for dynamic diversity: interfaces for older people
Proceedings of the fifth international ACM conference on Assistive technologies
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Old is Gold: Integrating Older Workers in CSCW
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences (HICSS'05) - Track 1 - Volume 01
Digital aids for an aging society
Communications of the ACM - The digital society
Age and web access: the next generation
Proceedings of the 2009 International Cross-Disciplinary Conference on Web Accessibililty (W4A)
Generations in the Workplace: An Exploratory Study with Administrative Assistants
UAHCI '09 Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction. Part III: Applications and Services
Cognition, Age, and Web Browsing
UAHCI '09 Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction. Addressing Diversity. Part I: Held as Part of HCI International 2009
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The workforce is ageing as older workers re-enter the workforce or delay retirement. One consequence is that work groups are increasingly becoming intergenerational. Because group work relies on many collaborative tools (e.g. email, shared calendars), it is essential to understand the special requirements that intergenerational groups have for groupware. Can we design collaborative tools that leverage the differing abilities and contributions of older and younger workers in groups? We focus on how best to support intergenerational groups, offering an analytical framework that combines ideas from the theory of small groups and activity theory. We consider design implications for computer-supported cooperative work (CSCW) and outline design principles for groupware that supports intergenerational groups. Finally, we discuss methodological issues that arise when studying intergenerational cooperative work.