HCI in the global knowledge-based economy: designing to support worker adaptation

  • Authors:
  • Kim J. Vicente

  • Affiliations:
  • Univ. of Toronto, Toronto, Ont., Canada

  • Venue:
  • ACM Transactions on Computer-Human Interaction (TOCHI) - Special issue on human-computer interaction in the new millennium, Part 2
  • Year:
  • 2000

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Abstract

Increasingly, people are being required to perform open-ended intellectual tasks that require discretionary decision making. These demands require a relatively unique approach to the design of computer-based support tools. A review of the characteristics associated with the global knowledge-based economy strongly suggests that there will be an increasing need for workers, managers, and organizations to adapt to change and novelty. This is equivalent to a call for designing computer tools that foster continuous learning. There are reasons to believe that the need to support adaptation and continuous learning will only increase. Thus, in the new millennium HCI should be concerned with explicitly designing for worker adaptation. The cognitive work analysis framework is briefly described as a potential programmatic approach to this practical design challenge.