Mediating the impact of technology usage on perceived ease of use by anxiety

  • Authors:

  • Raafat George Saadé;Dennis Kira

  • Affiliations:

  • Department of Decision Sciences and MIS, Concordia University, John Molson School of Business, 1455 Boul. De Maisonneuve, Montréal, Que., Canada H3G 1M8;Department of Decision Sciences and MIS, Concordia University, John Molson School of Business, 1455 Boul. De Maisonneuve, Montréal, Que., Canada H3G 1M8

  • Venue:
  • Computers & Education
  • Year:
  • 2007

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Abstract

Computerphobic adults including first-year university students have been reported to range from 25% to 50%. Although self-reported computer anxiety has reduced in the past decade, it continues to be a significant issue for many. This is especially true for students of today where the stakes are high when using computers for their course work. Anxiety becomes even more critical when students are taking online courses. Past research has shown that computer experience is a strong predictor of whether or not a user will suffer anxiety symptoms while using a computer. Moreover, a substantial amount of work has been done to study the effect of previous computer experience on anxiety and on ease of use of information technologies using the technology acceptance model. However, few, if any, have investigated the role of anxiety in mediating technology usage experience on perceived ease of use. In this study, technology usage is viewed from two perspectives, the computer and the internet. We study the influence of anxiety in mediating the impact of computer and internet experiences on perceived ease of use. Questionnaire data from 114 university students were analyzed. The context was the use of a quiz tool to practice multiple choice questions. Contrary to most related studies, results indicated that anxiety has no mediating role on the impact of computer experience and perceived ease of use. However, anxiety was shown to present some moderating influence on perceived ease of use.