eAirlines: strategic and tactical use of ICTs in the airline industry
Information and Management
Computers in Human Behavior
Understanding user behavior with new mobile applications
The Journal of Strategic Information Systems
Mobile information access in the real world: A story of three wireless devices
Computers in Human Behavior
Microeconometrics Using Stata
Gender, age and income differences in internet usage among employees in organizations
Computers in Human Behavior
Review: Computer use by older adults: A multi-disciplinary review
Computers in Human Behavior
Computer Networks: The International Journal of Computer and Telecommunications Networking
Antecedents of computer self-efficacy: A study of the role of personality traits and gender
Computers in Human Behavior
ICTs and Internet adoption in China's tourism industry
International Journal of Information Management: The Journal for Information Professionals
Virtual agents in retail web sites: Benefits of simulated social interaction for older users
Computers in Human Behavior
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The need for airports to optimise space and the need for airlines to bring down their operating costs favours the use of self-service technologies in services provided to passengers and at check-in, specifically. Checking in online and at kiosks in the airport is gaining ground on the use of the airline check-in desk. The objective of this paper is to analyse the socio-demographic factors or flight characteristics that influence a passenger's choice of check-in from the various options available. For this a multinomial logit is used and applied to an extensive sample of almost 20,000 passengers, of whom 43% were foreigners, at five Spanish airports. The factors that determine the choice of check-in mode include the passenger's age and level of education, the reason for making the journey, waiting time and the type of airline. The universal use of the new technologies in airport management, and the broad cosmopolitan sample mean that the conclusions can be easily extrapolated to other airport systems.