Information systems for sustainable competitive advantage
Information and Management
Airline reservations systems: lessons from history
MIS Quarterly
Information technology's strategic impact on the American Air travel industry
Information and Management
Rattling SABRE—new ways to compete on information
Harvard Business Review
Paradigm shift: the new promise of information technology
Paradigm shift: the new promise of information technology
Digital Capital: Harnessing the Power of Business Webs
Digital Capital: Harnessing the Power of Business Webs
A comparative study of business practices of North American and European on-line companies
Information and Management
Electronic commerce in China: emerging success stories
Information and Management
A passenger demand model for airline flight scheduling and fleet routing
Computers and Operations Research
The relationship between information and communication technologies adoption and management
Information and Management
UK executives' vision on business environment for information scanning: a cross industry study
Information and Management
Does the market recognize IT-enabled competitive advantage?
Information and Management
Managing Information Systems at Singapore Airlines
International Journal of Information Management: The Journal for Information Professionals
The mobile commerce value chain: analysis and future developments
International Journal of Information Management: The Journal for Information Professionals
Internet market strategies: antecedents and implications
Information and Management
Market reactions to E-business outsourcing announcements: an event study
Information and Management
How interfirm collaboration benefits IT innovation
Information and Management
An ontology-based system for intelligent matching of travellers' needs for airline seats
International Journal of Computer Applications in Technology
Emerging issues in IT governance: implementing the corporate IT risks management model
WSEAS TRANSACTIONS on SYSTEMS
Methodologies for evaluating IT business value management
ICAI'09 Proceedings of the 10th WSEAS international conference on Automation & information
IT governance mechanisms in managing IT business value
WSEAS Transactions on Information Science and Applications
Internet market strategies: Antecedents and implications
Information and Management
International Journal of Information Management: The Journal for Information Professionals
Analysis of RFID technology usage for luggage management in the airline industry
International Journal of Information Technology and Management
Check-in services and passenger behaviour: Self service technologies in airport systems
Computers in Human Behavior
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Information Communication Technologies (ICTs) have revolutionised the entire business world. The airline industry in particular has fostered a dependency on technology for their operational and strategic management. Airlines were early adopters of ICTs and have a long history of technological innovation, in comparison to many other travel and tourism businesses. This paper discusses comprehensive research, including exploratory research with airline executives, using qualitative methods to examine the use of ICTs in the contemporary airline industry and to discuss recent developments in the industry. The work demonstrated that the airline industry was using the Internet to improve its distribution strategy and reduce costs; it also used Intranets and internal systems to develop tactical and strategic management. In addition, Extranets were being gradually used for communicating with partners and to support business-to-business (B2B) relationships. The effort demonstrated that ICTs will be critical for the strategic and operational management of airlines and will directly affect the future competitiveness of airlines.