Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Building consumer trust online
Communications of the ACM
Electronic commerce: a managerial perspective
Electronic commerce: a managerial perspective
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
Structural Equation Modeling with EQS and EQS-Windows: Basic Concepts, Applications, and Programming
Gender differences in perceptions of web-based shopping
Communications of the ACM - Evolving data mining into solutions for insights
Enticing online consumers: an extended technology acceptance perspective
Information and Management
ICEC '03 Proceedings of the 5th international conference on Electronic commerce
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
What keeps online customers repurchasing through the internet?
ACM SIGecom Exchanges
International Journal of Electronic Commerce
What makes consumers buy from Internet? A longitudinal study of online shopping
IEEE Transactions on Systems, Man, and Cybernetics, Part A: Systems and Humans
Do online buying behaviour and attitudes to web personalization vary by age group?
Proceedings of the 2008 annual research conference of the South African Institute of Computer Scientists and Information Technologists on IT research in developing countries: riding the wave of technology
Adoption and Usage of Healthcare Portals: Examining the Factors Influencing Consumers' Decisions
International Journal of Organizational and Collective Intelligence
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Studies on factors affecting the intention to purchase and repurchase in Internet shopping have been conducted for many years. However, these investigations were generally separated into two parts: the effect of factors on intention to purchase and the effects of factors on intention to repurchase. This study, therefore, aims to develop a purchase-repurchase model for Internet shopping which integrates three theoretical models- the technology acceptance model (TAM), expectation-confirmation theory (ECT), and the model of intention, adoption, and continuance (MIAC). The model consists of three processes: intention to purchase, actual purchase, and intention to repurchase. The model was used to investigate the factors affecting each process. The investigation was carried out via an online survey among online customers of a web-based portal website in Japan in 2006. The results of 1,215 Japanese online customers showed that the model is able to explain and predict their Internet shopping purchase-repurchase behaviors substantially well. Moreover, each process was been tested to determine if it was affected by the characteristics (gender, marital status, age group, income level, education level, net-orientation, and innovativeness) of online customers. Only age group, net-orientation, and innovativeness affected all purchase-repurchase processes. The findings and managerial implications are also discussed.