Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Assessing IT usage: the role of prior experience
MIS Quarterly
The innovator's dilemma: when new technologies cause great firms to fail
The innovator's dilemma: when new technologies cause great firms to fail
Information rules: a strategic guide to the network economy
Information rules: a strategic guide to the network economy
Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
A study of factors that affect user intentions toward email service switching
Information and Management
Analysis of users and non-users of smartphone applications
Telematics and Informatics
User switching of information technology: A theoretical synthesis and empirical test
Information and Management
| Hi-index | 0.00 |
A general technology switching model (TSM) is proposed to explain why IT users switch from an incumbent technology to a disruptive one. Seven research hypotheses derived from this model are validated using a field survey of feature phone users in Korea. The results indicate that users' switching intention is determined by their expectations regarding the disruptive technology and dissatisfaction with the incumbent technology. User dissatisfaction is influenced by disconfirmation of previously held beliefs regarding ones incumbent technology and ones expectations for the disruptive technology. Switching cost is revealed not significant in the decision to acquire a disruptive technology.