Information Systems Frontiers
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
User acceptance of wireless short messaging services: Deconstructing perceived value
Information and Management
Value-based Adoption of Mobile Internet: An empirical investigation
Decision Support Systems
Market segmentation based on hierarchical self-organizing map for markets of multimedia on demand
Expert Systems with Applications: An International Journal
Information and Management
Conjoint analysis for IPTV service
Expert Systems with Applications: An International Journal
PBS: Periodic Behavioral Spectrum of P2P Applications
PAM '09 Proceedings of the 10th International Conference on Passive and Active Network Measurement
IPTV: Reinventing Television in the Internet Age
IEEE Internet Computing
Usability, quality, value and e-learning continuance decisions
Computers & Education
User acceptance of hedonic digital artifacts: A theory of consumption values perspective
Information and Management
Integrating perceived playfulness into expectation-confirmation model for web portal context
Information and Management
IPTV over WiMAX: Key Success Factors, Challenges, and Solutions [Advances in Mobile Multimedia]
IEEE Communications Magazine
Adoption and Pricing: The Underestimated Elements of a Realistic IPTV Business Case
IEEE Communications Magazine
Understanding the role of satisfaction in the formation of perceived switching value
Decision Support Systems
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Expectation-confirmation theory (ECT) has long been adopted to study continuance intention with respect to various types of products or services. A popular trend in this research stream is examination of the impact of performance confirmation on usefulness (or playfulness) and satisfaction in the context of organizational information system usage or free website access. However, studying the positive attitude of consumers alone is inadequate, especially when access to the products or services is not without cost. That is, costs or sacrifices should be taken into account so as to clarify the antecedents of continuance intention. Based on this idea, this study took the ''net value'' concept from the value-based model and incorporated it into ECT in order to provide a more comprehensive viewpoint. We argue that continuance intention is determined by net value, a thorough comparison of benefits and costs, and satisfaction, which is also a function of net value. After collecting data from 172 IPTV customers, we confirmed all proposed hypotheses. The results show that perceived net value, a function of perceived sacrifices and perceived benefits, is a strong predictor of satisfaction and continuance intention. Discussions and implications for academics and practitioners are also provided.