Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Information Systems Research
International Journal of Human-Computer Studies - Human-computer interaction research in the managemant information systems discipline
Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers
Information and Management
Determinants of adoption of mobile games under mobile broadband wireless access environment
Information and Management
An investigation of user communication behavior in computer mediated environments
Computers in Human Behavior
Understanding the behavior of mobile data services consumers
Information Systems Frontiers
Consumer adoption of mobile TV: Examining psychological flow and media content
Computers in Human Behavior
An empirical examination of factors influencing the intention to use mobile payment
Computers in Human Behavior
Effect of use contexts on the continuous use of mobile services: the case of mobile games
Personal and Ubiquitous Computing
An international comparison of technology adoption
Information and Management
From marketplace to marketspace: Investigating the consumer switch to online banking
Electronic Commerce Research and Applications
Research Note---Online Users' Switching Costs: Their Nature and Formation
Information Systems Research
International Journal of Information Management: The Journal for Information Professionals
International Journal of Information Management: The Journal for Information Professionals
The effects of relationship quality and switching barriers on customer loyalty
International Journal of Information Management: The Journal for Information Professionals
Para-social relationships and continuous use of mobile devices
International Journal of Mobile Communications
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Users' continuance usage is crucial to mobile service providers' success. Integrating both perspectives of flow and switching costs, this research identified the factors affecting continuance usage of mobile services. The results indicate that effort expectancy and ubiquitous connection affect flow, which in turn affects performance expectancy. Switching costs affect switching barrier. Flow, performance expectancy and switching barrier determine continuance usage. The results imply that service providers need to concern both user experience and switching costs in order to retain users and facilitate their continuance usage.