Understanding Post-Adoption Behavior in the Context of Online Services
Information Systems Research
A structural model for CASE adoption behavior
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Research Note-Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison
Information Systems Research
A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior
Journal of Management Information Systems
Journal of Management Information Systems
Understanding information systems continuance: The case of Internet-based learning technologies
Information and Management
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Every year, individuals and organizations end up adopting licensing many competing software products. Yet, over time, much of the adopted software remains unused because users forgo the use of one software product for another adopted alternative. Although much research in the IS field has examined initial IS adoption, less is known about such post-adoption behavior. This article argues that a sense of "technology commitment" to one technology over other adopted alternatives is key to sustained post-adoption use intentions. By forwarding a technology commitment model, this article investigates the antecedents of technology commitment and its consequent effects on IS continuance. In the model, the article also examines how technological inertia moderates IS continuance intentions. Gathering empirical evidence from IS continuance intentions related to Webmail services, findings from the study offer interesting insights into the mechanics of continuance.