A study of mobile user engagement (MoEN): Engagement motivations, perceived value, satisfaction, and continued engagement intention

Authors:
Young Hoon Kim;Dan J. Kim;Kathy Wachter
Affiliations:
University of North Texas, United States;University of North Texas, United States;The University of Mississippi, United States
Venue:
Decision Support Systems
Year:
2013

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Abstract

The growth of mobile technology mediated environments is accelerated by its accessibility and easy use tools, such as smartphones and tablets. User friendly and intuitive features drive user value and satisfaction. These features motivate and drive further mobile user engagement. Smartphones, for example, allow users to control when, where, and how they engage in chosen activities that serve their needs, saving time, completing a task (utilitarian), entertain them (hedonic), or connect with others (social). Few studies have examined why and how mobile users are continually engaging mobile activities. Focusing on mobile engagement which has not previously been explored, this study investigates, proposes, and tests a mobile user engagement (MoEN) model to explain mobile user engagement intention through user's motivations, perceived value and satisfaction. Findings indicate that mobile users' engagement motivations do influence perceived value, satisfaction and mobile engagement intention.