It's more than just use: An exploration of telemedicine use quality

Authors:
Cynthia LeRouge;Alan R. Hevner;Rosann Webb Collins
Affiliations:
Department of Decision Sciences and MIS, John Cook School of Business, Saint Louis University, Saint Louis, MO 63108-3397, United States;Department of Information Systems and Decision Sciences, College of Business Administration, University of South Florida, Tampa, FL 33620, United States;Department of Information Systems and Decision Sciences, College of Business Administration, University of South Florida, Tampa, FL 33620, United States
Venue:
Decision Support Systems
Year:
2007

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Abstract

"Simply saying that more use will yield more benefits without considering the nature of this use (and context) is clearly insufficient" [W.H. DeLone, E.R. McLean, The DeLone and McLean model of information system success: a ten-year update, Journal of Management Information Systems 19 (4) (2003) 9-30, p. 16]. Our research specifies the use quality construct in the context of a mission critical system deployment-namely, the use of medical video conferencing for patient exams. The product of this field study is a socio-technical framework for use quality in telemedicine service encounters. We also propose generalized categories (which may extend across domains) for identified attributes, provide a comparative overview of patient and provider perspectives, and discuss the effects of and remedies for selected attribute deficiencies.