Closing the user and provider service quality gap
Communications of the ACM
It's more than just use: An exploration of telemedicine use quality
Decision Support Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Suitability of self-organising maps for analysing a macro-environment an empirical field survey
International Journal of Business Information Systems
Computers in Human Behavior
Evaluating web conferencing tool effectiveness
Proceedings of the South African Institute of Computer Scientists and Information Technologists Conference on Knowledge, Innovation and Leadership in a Diverse, Multidisciplinary Environment
Information Systems Use: Construct conceptualization and scale development
Computers in Human Behavior
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The evaluation of information systems is often conducted using performance measures developed by the system designers. Still, other categories of measures exist, including those that match the system to the desires of the user, the climate of the organization, and the decision quality. This study looks at the importance to the user of different evaluation categories for three system types. Findings indicate that users value decision quality characteristics for systems intended to support the decision process, but otherwise lean toward using performance measures. These results argue in favour of user evaluation for certain system types