The influence of individual differences on continuance intentions of enterprise resource planning (ERP)

Authors:
Shih-Wei Chou;Pi-Yu Chen
Affiliations:
Department of Information Management, National Kaohsiung First University of Science and Technology, 2 Juoyue Road, Nantz District, Kaohsiung 811, Taiwan, ROC;Department of Management, National Kaohsiung First University of Science of Technology, 2 Juoyue Road, Nantz District, Kaohsiung 811, Taiwan, ROC
Venue:
International Journal of Human-Computer Studies
Year:
2009

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Abstract

This study aims to investigate whether individual differences affect enterprise resource planning (ERP) users' continuance intention. In the initial stage ERP users usually lack the complete will to determine whether or not they use ERP, but their continuance intentions are not always mandatory. Thus, understanding the relationship between individual differences and continuance intention helps design an effective training program, which in turn improves the effectiveness of ERP usage. Grounded on expectation-confirmation theory (ECT), this study examined the influences of dynamic and stable individual differences on satisfaction and continuance, respectively. Dynamic individual differences include both general computer self-efficacy and computer anxiety, and personal innovativeness in information technology (IT) refers to a stable, situation-specific traits. In addition to individual differences, we also assessed the moderating effect of ERP experience. A cross-sectional survey method was used to collect data. A total of 305 useful responses were analyzed by using partial least squares (PLS). We found that all the individual differences affect continuance intention either directly or indirectly (through satisfaction). Individuals' prior experience of ERP moderates five of the relationships between individual differences and continuance intention. We also provide implications for both managers and researchers.