Managing and tracing the traversal of process clouds with templates, agendas and artifacts

Authors:
Marian Benner;Matthias Book;Tobias Brückmann;Volker Gruhn;Thomas Richter;Sema Seyhan
Affiliations:
Paluno --- The Ruhr Institute for Software Technology, University of Duisburg-Essen, Essen, Germany;Paluno --- The Ruhr Institute for Software Technology, University of Duisburg-Essen, Essen, Germany;Paluno --- The Ruhr Institute for Software Technology, University of Duisburg-Essen, Essen, Germany;Paluno --- The Ruhr Institute for Software Technology, University of Duisburg-Essen, Essen, Germany;Paluno --- The Ruhr Institute for Software Technology, University of Duisburg-Essen, Essen, Germany;Paluno --- The Ruhr Institute for Software Technology, University of Duisburg-Essen, Essen, Germany
Venue:
BPM'12 Proceedings of the 10th international conference on Business Process Management
Year:
2012

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Abstract

In many domains, we find tasks for which no strict process can be prescribed, but which require the expertise of case managers who work with information from a broad set of sources. To support case managers' highly individual work in such so-called "process clouds", we present an approach that enables them to structure their work along any suitable mix of keywords, activities and artifacts.