Groupware: some issues and experiences
Communications of the ACM
Commentary on Suchman article and Winograd response
Computer Supported Cooperative Work
Discovering models of software processes from event-based data
ACM Transactions on Software Engineering and Methodology (TOSEM)
Workflow management: models, methods, and systems
Workflow management: models, methods, and systems
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Mining Process Models from Workflow Logs
EDBT '98 Proceedings of the 6th International Conference on Extending Database Technology: Advances in Database Technology
Improving Business Process Quality through Exception Understanding, Prediction, and Prevention
Proceedings of the 27th International Conference on Very Large Data Bases
Workflow-Based Process Monitoring and Controlling ¾ Technical and Organizational Issues
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 6 - Volume 6
Workflow mining: a survey of issues and approaches
Data & Knowledge Engineering
Workflow Mining: Discovering Process Models from Event Logs
IEEE Transactions on Knowledge and Data Engineering
Case handling: a new paradigm for business process support
Data & Knowledge Engineering
Rediscovering workflow models from event-based data using little thumb
Integrated Computer-Aided Engineering
VLDB '02 Proceedings of the 28th international conference on Very Large Data Bases
Online Interaction Analysis Framework for Ad-Hoc Collaborative Processes in SOA-Based Environments
Transactions on Petri Nets and Other Models of Concurrency II
Construction of interaction observation systems for collaboration analysis in groupware applications
Advances in Engineering Software
Refining process models through the analysis of informal work practice
BPM'11 Proceedings of the 9th international conference on Business process management
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Process mining techniques allow for extracting information from event logs. For example, the audit trails of a workflow management system or the transaction logs of an enterprise resource planning system can be used to discover models describing processes, organizations, and products. Traditionally, process mining has been applied to structured processes. In this paper, we argue that process mining can also be applied to less structured processes supported by computer supported cooperative work (CSCW) systems. In addition, the ProM framework is described. Using ProM a wide variety of process mining activities are supported ranging from process discovery and verification to conformance checking and social network analysis.