Why good engineers (sometimes) create bad interfaces
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Introduction to the Special Issue on Adaptive WorkflowSystems
Computer Supported Cooperative Work
Designing Collaborative Systems: A Practical Guide to Ethnography
Designing Collaborative Systems: A Practical Guide to Ethnography
Making a Case in Medical Work: Implications forthe Electronic Medical Record
Computer Supported Cooperative Work
An ethnographic study of graphic designers
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
The human infrastructure of ICTD
Proceedings of the 4th ACM/IEEE International Conference on Information and Communication Technologies and Development
Reflections on 25 Years of Ethnography in CSCW
Computer Supported Cooperative Work
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This paper describes how achieving consistent colour reproduction across different devices is a complicated matter. Although there is a technological infrastructure for managing colour across devices this is very rarely used as intended. This infrastructure has been created by modelling the problem of colour management as a wholly technical one. In this paper we illustrate the importance of understanding the management of colour as a socio-technical problem, by describing the findings of a multi-sited ethnography of designers and print shops. Our analysis of the ethnography reveals that designers build up practical, tangible, visual understandings of colour and that these do not fit with the current solution, which requires users to deal with colour in an abstract manner. This paper builds on previous research in CSCW which has considered the importance of socio-technical systems, bringing the work into a previously unexplored domain. It shows how an understanding of the social can also be central when designing technical infrastructures.