A user-oriented design for business workflow systems

Authors:
Amir Pourabdollah;Tim Brailsford;Helen Ashman
Affiliations:
School of Computer Science and IT, The University of Nottingham, Nottingham, UK;School of Computer Science and IT, The University of Nottingham, Nottingham, UK;School of Computer Science and IT, The University of Nottingham, Nottingham, UK
Venue:
TEAA'06 Proceedings of the 2nd international conference on Trends in enterprise application architecture
Year:
2006

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Abstract

This paper contains some of the major design considerations which have been experienced through development of several workflow systems for business organizations and offices. These considerations, which are raised from both theoretical and practical sides, include the gathered requirements in a user-oriented iterative design, the implied changes in software architecture to satisfy these requirements and the developers' experiences on how such workflow systems can be easily adopted in typical office environments. More specifically, feedbacks of 40 users about the desired functionalities of a workflow system after using it has been compared with the initial requirements gathered before the development. This comparison shows not only the essential users' requirements from a workflow system, but also how some of the requirements can be changed through a cyclic design. The contribution of this research is a practical look at the designing implication of business workflow management system, rather than a theoretical view.