Task support in an office system
ACM Transactions on Information Systems (TOIS)
Planning for conjunctive goals
Artificial Intelligence
Knowledge acquisition as knowledge assimilation
International Journal of Man-Machine Studies
Knowledge-based support of cooperative activities
Proceedings of the Twenty-First Annual Hawaii International Conference on Decision Support and Knowledge Based Systems Track
Supporting organizational problem solving with a work station
ACM Transactions on Information Systems (TOIS)
Handling contingencies in planned office activities
IEA/AIE '89 Proceedings of the 2nd international conference on Industrial and engineering applications of artificial intelligence and expert systems - Volume 1
OASIS: a programming environment for implementing distributed organizational support systems
COCS '91 Proceedings of the conference on Organizational computing systems
The interdisciplinary study of coordination
ACM Computing Surveys (CSUR)
Experiences with workflow management: issues for the next generation
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
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Supporting a wide range of activities in offices has been a major objective for designers of office systems. The complex nature of office work and the fact that there are no simple limits on the amount of domain knowledge required to do this work have made the achievement of this objective very difficult. Planning and representation techniques from artificial intelligence appear to have some advantages for this task in terms of flexibility and adaptability. In this paper we describe the POLYMER planning system and representation language. In particular, we point out the system components that are required to make planning useful in real environments. The operation of the system is illustrated using an example activity.