Exceptions and exception handling in computerized information processes
ACM Transactions on Information Systems (TOIS)
Data & Knowledge Engineering - Special issue on ER '96
Tolerating exceptions in workflows: a unified framework for data and processes
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
A Knowledge-based Approach to Handling Exceptions inWorkflow Systems
Computer Supported Cooperative Work
A Framework for Dynamic Changes in Workflow Management Systems
DEXA '97 Proceedings of the 8th International Workshop on Database and Expert Systems Applications
Modern Business Process Automation: YAWL and its Support Environment
Modern Business Process Automation: YAWL and its Support Environment
Exception specification and handling in workflow systems
APWeb'03 Proceedings of the 5th Asia-Pacific web conference on Web technologies and applications
Data–driven process control and exception handling in process management systems
CAiSE'06 Proceedings of the 18th international conference on Advanced Information Systems Engineering
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Workflow management systems are recognized to provide essential and effective support to business process management. However, many events, either too infrequent or outside the business descriptions, are generally not taken into account and consequently, are not integrated in the a priori definition of the workflow. This kind of exceptions are known as unexpected exceptions. Usually, handling them relies on human interventions that are potentially error prone and could take a lot of time. In this work, we propose a solution to manage unexpected exceptions. To that end, we aim at providing a framework that supports real time automatic management of these exceptions. It relies on the definition of a reaction to an exception that is guaranteed to be optimal and adapted to the workflow context. In particular, we use artificial intelligence techniques to generate the reactions automatically.