Exceptions and exception handling in computerized information processes
ACM Transactions on Information Systems (TOIS)
Data & Knowledge Engineering - Special issue on ER '96
Specification and implementation of exceptions in workflow management systems
ACM Transactions on Database Systems (TODS)
Techniques for Supporting Dynamic and Adaptive Workflow
Computer Supported Cooperative Work
Exception Handling in Workflow Management Systems
IEEE Transactions on Software Engineering - special section on current trends in exception handling—part II
Exception Handling in Workflow Systems
Applied Intelligence
A knowledge-based approach for handling exceptions in business processes
Information Technology and Management
Using Patterns to Design Rules in Workflows
IEEE Transactions on Software Engineering
Advanced Transaction Models in Workflow Contexts
ICDE '96 Proceedings of the Twelfth International Conference on Data Engineering
Improving Business Process Quality through Exception Understanding, Prediction, and Prevention
Proceedings of the 27th International Conference on Very Large Data Bases
An Environment for Designing Exceptions in Workflows
CAiSE '98 Proceedings of the 10th International Conference on Advanced Information Systems Engineering
Management of business process constraints using BPTrigger
Computers in Industry
AGENT WORK: a workflow system supporting rule-based workflow adaptation
Data & Knowledge Engineering
Expert Systems with Applications: An International Journal
Incremental service level agreements violation handling with time impact analysis
Journal of Systems and Software
| Hi-index | 12.05 |
Effectively handling exceptions in business process is an important capability of enterprises in the current global market environment, since their business processes are becoming more complex. Effective exception handling requires systematic support for the entire scope of exception handling: from exception prediction to exception prevention, and from exception detection to exception resolution. Most existing research approaches to exception handling in business process management and workflow areas have focused on reactive exception handling which resolves exceptions only after their occurrences. Therefore, a proactive exception handling approach is required to predict and prevent business process exceptions as early as possible before they occur, and detect and resolve exceptions as soon as possible after they occur. This paper presents comprehensive behavioral, functional, and informational requirements for proactive exception handling from the lifecycle perspective. Then, it proposes a rule language for proactive exception handling based on the requirements. The proposed rule language will enable effective and flexible exception handling by providing the information required for the entire scope of exception handling, especially, for exception prediction and prevention. Finally, the paper illustrates and validates the rule language with an example of exception prevention and a prototype system.