Putting the enterprise into the enterprise system
Harvard Business Review
Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Information Systems Research
Information Systems Research
Geographic information technologies, structuration theory, and the world trade center crisis
Journal of the American Society for Information Science and Technology
Information Technology and the Changing Fabric of Organization
Organization Science
Theorizing Practice and Practicing Theory
Organization Science
Are Enterprise System Related Misfits Always a Bad Thing?
HICSS '12 Proceedings of the 2012 45th Hawaii International Conference on System Sciences
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Enterprise systems promise to bring various benefits to organizations. However, the dynamics of user adoption are not well understood, which makes fully realizing these expected benefits is challenging. A major difficulty arises from the fact that enterprise systems impose structures on adopting organizations based on best practices in the field, but users-in-context also influence the structure that is actually realized. In this study, structuration theory was adopted in order to examine the dynamics of human interactions with technological artifacts during technology use. From exploratory interview data regarding the use of On-Nara, the Korean government enterprise system, at the national and local police agencies, certain individual characteristics, institutional rules, and available technologies were found to affect the ways in which users enact On-Nara. Some users creatively modified certain functionalities of modules. Also, recursive use of On-Nara brought subtle changes to user practices by creating new processes of collective discussion, and by lessening the rigidity of hierarchy. Further, the system's original goals and the users' perception of the goals did not always match. Indeed, use of the system evolved with its own "spirit." The study's findings will benefit both public and business organizations by providing insights regarding how users make sense of, and decide to actually use, features and functionalities of enterprise systems.