Theory versus Application: A Study to Determine the Right Choice in Deploying an Enterprise Resource Planning ERP System

Authors:
Francisco Chia Cua;Steve Reames
Affiliations:
Bang College of Business, Kazakhstan Institute of Management, Economics and Strategic Research KIMEP, Almaty, Kazakhstan;Department of Management and Marketing, College of Business, Angelo State University, San Angelo, TX, USA
Venue:
International Journal of Information Systems in the Service Sector
Year:
2013

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Abstract

This paper discusses the critical use and lessons learned from the single case model while implementing an Enterprise Resource Planning ERP system at a leading university. The researcher examined one university's business ERP in the deployment of a new enterprise system, a complex phenomenon which took place over several stages and involved different players at each stage. The paper discusses the case system inclusive of the grounded case theory, diffusion of innovation theory, innovation-process theory and their application during the ERP system implementation.