Understanding the influence of integration on ERP performance

Authors:
Yujong Hwang;Delvin Grant
Affiliations:
School of Accountancy & MIS, College of Commerce, DePaul University, Chicago, USA 60604 and College of International Studies, Kyung Hee University, Yongin, South Korea;School of Accountancy & MIS, College of Commerce, DePaul University, Chicago, USA 60604
Venue:
Information Technology and Management
Year:
2011

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Abstract

This research investigates the influence of five levels of ERP integration on ERP performance in different user-friendly interface groups. The five levels are system-specification, Island of Technology, organizational, socio-organizational, and global integration. We conducted an empirical study that involved 102 ERP professionals, 52 of whom showed low demand for user-friendly interface design while the others showed high demand. The results suggest that system-specification and organizational integration significantly influence ERP performance in the low demanding user-friendly interface group, while system-specification and socio-organizational integration significantly influence ERP performance in the high demanding user-friendly group. The research model explains 50 and 46% respectively of ERP performance in each group.