Decision support system effectiveness: a review and an empirical test
Management Science
Strategic information technology investments: guidelines for decision making
Journal of Management Information Systems
Decision support systems in the twenty-first century
Decision support systems in the twenty-first century
E-Business and Erp: Transforming the Enterprise
E-Business and Erp: Transforming the Enterprise
Decision Support Systems and Intelligent Systems
Decision Support Systems and Intelligent Systems
A synergic analysis for web-based enterprise resources planning systems
Computer Standards & Interfaces - XML Diffusion: Transfer and differentiation
Risk management in ERP project introduction: Review of the literature
Information and Management
Supply Chain Management and Advanced Planning: Concepts, Models, Software, and Case Studies
Supply Chain Management and Advanced Planning: Concepts, Models, Software, and Case Studies
Information Technology and Management
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Previously completed research has not been significant when regarding the aspect of deriving a model for measuring the performance of an Enterprise Resource Planning (ERP) system. Therefore, this research attempts to present an objective and quantitative assessment model based on the Balance Scorecard approach for the purpose of appraising the performance of the ERP system. The methodology used in this research involves the Grounded Theory, Expert Questionnaire, the Analytic Hierarchy Process, and the Fuzzy Theory to filter out and develop the KPIs for the ERP system performance assessment model. It is expected that such a model may be used by enterprises to assess the efficiency of the ERP system during the various stages of management and support within the system. Finally, this assessment model is verified in a case company through the examination of its unbiased and quantifiable assessment approach. This result allows us to further understand authentic efficiency, and explore if enterprises have fulfilled their proposed objectives after the introduction of the ERP system.