Enterprise resource planning: multisite ERP implementations
Communications of the ACM
Evaluating the management of enterprise systems with the balanced scorecard
Information technology evaluation methods and management
Mission Critical: Realizing the Promise of Enterprise Systems
Mission Critical: Realizing the Promise of Enterprise Systems
Managerial Competences for ERP Journeys
Information Systems Frontiers
A Critical Success Factors Model For ERP Implementation
IEEE Software
Expert Systems with Applications: An International Journal
Strategic alignment of ERP implementation stages: An empirical investigation
Information and Management
Expert Systems with Applications: An International Journal
Information Technology and Management
International Journal of Enterprise Information Systems
Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review
International Journal of IT/Business Alignment and Governance
Identifying IT sustainability performance drivers: Instrument development and validation
Information Systems Frontiers
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Although there is no analytical framework for assessing the organizational benefits of ERP systems, several researchers have indicated that the balanced scorecard (BSC) approach may be an appropriate technique for evaluating the performance of ERP systems. This paper fills this gap in the literature by providing a balanced-scorecard based framework for valuing the strategic contributions of an ERP system. Using a successful SAP implementation by a major international aircraft engine manufacturing and service organization as a case study, this paper illustrates that an ERP system does indeed impacts the business objectives of the firm and derives a new innovative ERP framework for valuing the strategic impacts of ERP systems. The ERP valuation framework, called here an ERP scorecard, integrates the four Kaplan and Norton's balanced scorecard dimensions with Zuboff's automate, informate and transformate goals of information systems to provide a practical approach for measuring the contributions and impacts of ERP systems on the strategic goals of the company.