Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review

Authors:
Walter Brenner;Falk Uebernickel;Andreas Györy;Anne Cleven
Affiliations:
University of St. Gallen, Switzerland;University of St. Gallen, Switzerland;University of St. Gallen, Switzerland;A² Research and University of St. Gallen, Switzerland
Venue:
International Journal of IT/Business Alignment and Governance
Year:
2012

Citing 19
Cited 0

The balanced scorecard: a foundation for the strategic management of information systems

Decision Support Systems
Evaluating the management of enterprise systems with the balanced scorecard

Information technology evaluation methods and management
Information technology governance through the balanced scorecard

Information technology evaluation methods and management
Using a balanced scorecard framework to leverage the value delivered by IS

Information technology evaluation methods and management
Integrating the balanced scorecard and software measurement frameworks

Information technology evaluation methods and management
A Balanced Scorecard for a Small Software Group

IEEE Software
A multidimensional performance model for consolidating balanced scorecards

Advances in Engineering Software
Measuring and Managing E-business Projects through the Balanced Scorecard

HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
Aligning Business and Information Technology through the Balanced Scorecard at a Major Canadian Financial Group: It's Status Measured with an IT BSC Maturity Model

HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 8 - Volume 8
Aligning IT with Firm Business Strategies Using the Balance Scorecard System

HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
Implementing The It Balanced Scorecard: Aligning It With Corporate Strategy

Implementing The It Balanced Scorecard: Aligning It With Corporate Strategy
Alignment is not enough: integrating business and information technology management with the balanced business scorecard

Journal of Management Information Systems - Special section: Strategic and competitive information systems
A fuzzy AHP and BSC approach for evaluating performance of IT department in the manufacturing industry in Taiwan

Expert Systems with Applications: An International Journal
Confusion in the Ranks: IT Service Management Practice and Terminology

Information Systems Management
A balanced scorecard based framework for assessing the strategic impacts of ERP systems

Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Information technology project evaluation: An integrated data envelopment analysis and balanced scorecard approach

Expert Systems with Applications: An International Journal
Assessing Green IT Initiatives Using the Balanced Scorecard

IT Professional
Analyzing the past to prepare for the future: writing a literature review

MIS Quarterly
Finding the Right Balanced Scorecard for Business-Driven IT Management: A Literature Review

HICSS '12 Proceedings of the 2012 45th Hawaii International Conference on System Sciences

Quantified Score

Hi-index	0.00

Visualization

Abstract

During the last decades information technology IT management has changed. Starting from being a costly and rare resource, IT has evolved into a vital enabler for almost any kind of business today. This development demands for highly flexible management concepts allowing the business to actively control and govern IT performance. A widely used approach for multi-dimensional performance measurement in the context of IT management is the Balanced Scorecard BSC. The authors aim at investigating the state of the art of IT BSC use through a comprehensive literature analysis. They also evaluate the adaptability of the different types of this concept to the most recent developments in IT management.