Multicriteria decision analysis with fuzzy pairwise comparisons
Fuzzy Sets and Systems
Evaluating weapon system by Analytical Hierarchy Process based on fuzzy scales
Fuzzy Sets and Systems
Fuzzy sets and fuzzy logic: theory and applications
Fuzzy sets and fuzzy logic: theory and applications
Evaluating weapon systems using fuzzy arithmetic operations
Fuzzy Sets and Systems
The balanced scorecard: a foundation for the strategic management of information systems
Decision Support Systems
Evaluating weapon systems using ranking fuzzy numbers
Fuzzy Sets and Systems
Extensions of the TOPSIS for group decision-making under fuzzy environment
Fuzzy Sets and Systems
Fuzzy hierarchical analysis: the Lambda-Max method
Fuzzy Sets and Systems - Special issue on clustering and learning
A GP-AHP Method for solving group decision-making fuzzy AHP Problems
Computers and Operations Research
A multidimensional performance model for consolidating balanced scorecards
Advances in Engineering Software
Computers and Industrial Engineering
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Prioritization of human capital measurement indicators using fuzzy AHP
Expert Systems with Applications: An International Journal
Evaluation of knowledge management tools using AHP
Expert Systems with Applications: An International Journal
A fuzzy extension of Saaty's priority theory
Fuzzy Sets and Systems
A dynamic decision approach for long-term vendor selection based on AHP and BSC
ICIC'05 Proceedings of the 2005 international conference on Advances in Intelligent Computing - Volume Part II
Expert Systems with Applications: An International Journal
Research on using ANP to establish a performance assessment model for business intelligence systems
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Risk evaluation of green components to hazardous substance using FMEA and FAHP
Expert Systems with Applications: An International Journal
A novel approach to construct grey principal component analysis evaluation model
Expert Systems with Applications: An International Journal
Optimizing a marketing expert decision process for the private hotel
Expert Systems with Applications: An International Journal
A fuzzy MCDM approach for evaluating banking performance based on Balanced Scorecard
Expert Systems with Applications: An International Journal
Manufacturing evaluation system based on AHP/ANP approach for wafer fabricating industry
Expert Systems with Applications: An International Journal
Fuzzy performance evaluation in Turkish Banking Sector using Analytic Hierarchy Process and TOPSIS
Expert Systems with Applications: An International Journal
An English Vocabulary Learning System Based on Fuzzy Theory and Memory Cycle
ICWL '009 Proceedings of the 8th International Conference on Advances in Web Based Learning
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
WSEAS Transactions on Information Science and Applications
An extension of the Promethee II method based on generalized fuzzy numbers
Expert Systems with Applications: An International Journal
Evaluation of the coalbed methane potential by a GIS-based fuzzy AHP model
FSKD'09 Proceedings of the 6th international conference on Fuzzy systems and knowledge discovery - Volume 4
Application of analytic hierarchy process in just-in-time manufacturing systems: a review
International Journal of Data Analysis Techniques and Strategies
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Exploring digital capital of automated cargo clearance business websites
Expert Systems with Applications: An International Journal
Engineering Applications of Artificial Intelligence
A two-phase algorithm for product part change utilizing AHP and PSO
Expert Systems with Applications: An International Journal
International Journal of Business Information Systems
Expert Systems with Applications: An International Journal
Combining fuzzy MCDM with BSC approach in performance evaluation of Iranian private banking sector
Advances in Fuzzy Systems - Special issue on Fuzzy Functions, Relations, and Fuzzy Transforms: Theoretical Aspects and Applications to Fuzzy Systems
A model-based decision support tool using fuzzy optimization for climate change
RSKT'11 Proceedings of the 6th international conference on Rough sets and knowledge technology
Expert Systems with Applications: An International Journal
Using AHP to determine intangible priority factors for technology transfer adoption
Expert Systems with Applications: An International Journal
Distributed decision support system for airport ground handling management using WSN and MAS
Engineering Applications of Artificial Intelligence
Calibrated fuzzy AHP for current bank account selection
Expert Systems with Applications: An International Journal
Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review
International Journal of IT/Business Alignment and Governance
Artificial Intelligence in Medicine
Case studies in research: Using balanced scorecards for the evaluation of "Software-as-a-service"
Information and Management
Computers and Industrial Engineering
Hi-index | 12.08 |
In this ever-changing world, information technology (IT) is a must for the survival of a company, and the functions of IT department is becoming increasingly important. The assessment of IT department is critical to understand how the department contributes to organizational and strategic goals. Because IT department performs many tasks that cannot simply be measured by monetary units, evaluation methods that solely rely on financial measures are not adequate. The objective of this study is to construct an approach based on the fuzzy analytic hierarchy process (FAHP) and balanced scorecard (BSC) for evaluating an IT department in the manufacturing industry in Taiwan. The BSC concept is applied to define the hierarchy with four major perspectives (i.e. financial, customer, internal business process, and learning and growth), and performance indicators are selected for each perspective. A fuzzy AHP (FAHP) approach is then proposed in order to tolerate vagueness and ambiguity of information. A FAHP information system is finally constructed to facilitate the solving process. The results provide guidance to IT departments in the manufacturing industry in Taiwan regarding strategies for improving department performance. The constructed information system is suggested to be a good tool for solving other multiple-criteria decision-making problems.