Evaluating weapon system using fuzzy analytic hierarchy process based on entropy weight
Fuzzy Sets and Systems
Defuzzification within a multicriteria decision model
International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems
Selecting knowledge management strategies by using the analytic network process
Expert Systems with Applications: An International Journal
Comparison among three analytical methods for knowledge communities group-decision analysis
Expert Systems with Applications: An International Journal
Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Implementation and performance evaluation using the fuzzy network balanced scorecard
Computers & Education
Combining VIKOR with GRA techniques to evaluate service quality of airports under fuzzy environment
Expert Systems with Applications: An International Journal
A new fuzzy MCDM approach based on centroid of fuzzy numbers
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Fuzzy VIKOR with an application to water resources planning
Expert Systems with Applications: An International Journal
Fuzzy logic based decision support system for loan risk assessment
ACAI '11 Proceedings of the International Conference on Advances in Computing and Artificial Intelligence
Engineering Applications of Artificial Intelligence
Artificial Intelligence in Medicine
Case studies in research: Using balanced scorecards for the evaluation of "Software-as-a-service"
Information and Management
A new type-2 fuzzy set of linguistic variables for the fuzzy analytic hierarchy process
Expert Systems with Applications: An International Journal
Risk ranking in mega projects by fuzzy compromise approach: A comparative analysis
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
An information delivery model for banking business
International Journal of Information Management: The Journal for Information Professionals
Hi-index | 12.06 |
The paper proposed a Fuzzy Multiple Criteria Decision Making (FMCDM) approach for banking performance evaluation. Drawing on the four perspectives of a Balanced Scorecard (BSC), this research first summarized the evaluation indexes synthesized from the literature relating to banking performance. Then, for screening these indexes, 23 indexes fit for banking performance evaluation were selected through expert questionnaires. Furthermore, the relative weights of the chosen evaluation indexes were calculated by Fuzzy Analytic Hierarchy Process (FAHP). And the three MCDM analytical tools of SAW, TOPSIS, and VIKOR were respectively adopted to rank the banking performance and improve the gaps with three banks as an empirical example. The analysis results highlight the critical aspects of evaluation criteria as well as the gaps to improve banking performance for achieving aspired/desired level. It shows that the proposed FMCDM evaluation model of banking performance using the BSC framework can be a useful and effective assessment tool.