Geometrical and statistical foundations of a three-dimensional model of software performance
Advances in Engineering Software
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
The New Organizational Wealth: Managing and Measuring Knowledge-Based Assets
Stakeholder Identification in the Requirements Engineering Process
DEXA '99 Proceedings of the 10th International Workshop on Database & Expert Systems Applications
Expert Systems with Applications: An International Journal
Measuring knowledge management performance using a competitive perspective: An empirical study
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Prioritization and management of inter-enterprise collaborative performance
Decision Support Systems
Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review
International Journal of IT/Business Alignment and Governance
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A Balanced Scorecard (BSC) presents the quantitative goals selected from multiple perspectives for implementing the organizational strategy and vision. However, in most current BSC frameworks, including those developed for the Information and Communication Technology field, each perspective is handled separately. None of these perspectives is integrated automatically into a consolidated view, and so these frameworks do not tackle, either in relative or in absolute terms, the contribution of each goal to the whole BSC. Here, this issue is highlighted, candidate consolidation techniques are reviewed and the preferred technique, the QEST model, is selected; more specifically, three options are presented for incorporating the QEST model into a BSC framework.