Evaluating strategic alternatives: an analytical model
Computers and Operations Research
The balanced scorecard: a foundation for the strategic management of information systems
Decision Support Systems
A methodological framework for evaluating environmentally conscious manufacturing programs
Computers and Industrial Engineering - Special issue on o/perational issues in environmentally conscious manufacturing
Support for the sense-making activity of managers
Decision Support Systems - Knowledge management support of decision making
A multidimensional performance model for consolidating balanced scorecards
Advances in Engineering Software
Knowledge Management: Issues, Challenges and Opportunities for Governments in the New Economy
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 5 - Volume 5
Measuring Knowledge Management Effectiveness in Communities of Practice
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
The Development of an Instrument to Measure Readiness for Knowledge Management
HICSS '04 Proceedings of the Proceedings of the 37th Annual Hawaii International Conference on System Sciences (HICSS'04) - Track 8 - Volume 8
Assessing the contribution of knowledge to business performance: the KP3 methodology
Decision Support Systems - Special issue: Knowledge management technique
KMPI: measuring knowledge management performance
Information and Management
Knowledge management-centric help desk: specification and performance evaluation
Decision Support Systems
Computers and Industrial Engineering
The effects of innovation alliance on network structure and density of cluster
Expert Systems with Applications: An International Journal
Performance comparison based on customer relationship management using analytic network process
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Evaluating the managerial behavior of managing knowledge in Chinese SMEs
Information Technology and Management
Hi-index | 12.06 |
This paper proposes an approach of measuring a technology university's knowledge management (KM) performance from competitive perspective. The approach integrates analytical network process (ANP), which is a theory of multiple criteria decision-making and is good at dealing with tangible and intangible information, with balanced scorecard (BSC) that contains four perspectives, including customer perspective, internal business perspective, innovation and learning perspective, and financial perspective, being adopted as the indicators of KM performance measurement (KMPM). This paper makes three important contributions: (1) it propose a methodology of comparing an organization's knowledge management performance with its major rivals to offer effective information for improving KM, increasing decision-making quality, and obtaining clear effort direction of attaining competitive advantage; (2) it explores the case involving a lot of findings that present the positions of the case organization against it major rivals and imply that the technology university has to reinforce knowledge creation and accumulation to catch up with its competitive rivals; and (3) it is generic in nature and applicable to benefit an organization. The results prove the proposed method can act as a measurement tool for the entire KM of an organization.