Evaluating weapon system using fuzzy analytic hierarchy process based on entropy weight
Fuzzy Sets and Systems
Selecting knowledge management strategies by using the analytic network process
Expert Systems with Applications: An International Journal
Comparison among three analytical methods for knowledge communities group-decision analysis
Expert Systems with Applications: An International Journal
Application of TOPSIS in evaluating initial training aircraft under a fuzzy environment
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Applying FMCDM to evaluate financial performance of domestic airlines in Taiwan
Expert Systems with Applications: An International Journal
Hi-index | 0.00 |
The objective of this study is to construct an approach based on multiple criteria decision making (MCDM) and balanced scorecard (BSC) for evaluating performance for three nongovernmental Iranian's banks. Following the literature relating to banking performance and BSC concepts, experts and managers select 21 indexes for evaluation. Furthermore, fuzzy analytic hierarchy process (FAHP) calculated the relative weights of each chosen index in order to tolerate vagueness and ambiguity of information, and three MCDM analytical tools (TOPSIS, VIKOR, and ELECTRE) were adopted to rank the banking performance. The results indicate that a customer "C" has the most significant BSC perspectives and the customer satisfaction "C1" is themost major index in banking sector. This proposed fuzzy MCDM method combined with BSC approach is a comprehensive and up-to-date model that can be a useful and effective assessment tool.