Integrating management support systems into strategic information systems planning
Journal of Management Information Systems
A strategic comprehensive framework for evaluating is investments
Seeking sucess in E-business
A marketing maturity model for IT: building a customer-centric IT organization
IBM Systems Journal
A framework for designing the balanced supply chain scorecard
European Journal of Information Systems - Special section: PACIS 2004
Information and Software Technology
Time-Related Factors of Data Quality in Multichannel Information Systems
Journal of Management Information Systems
Expertise Integration and Creativity in Information Systems Development
Journal of Management Information Systems
continual service improvement using balanced scorecard
TELE-INFO'09 Proceedings of the 8th Wseas international conference on Telecommunications and informatics
Measurement of service effectiveness and establishment of baselines
WSEAS Transactions on Information Science and Applications
Reliability, mindfulness, and information systems
MIS Quarterly
International Journal of Information Management: The Journal for Information Professionals
Testing and Extending Theory in Strategic Information Systems Planning Through Literature Analysis
Information Resources Management Journal
Information Resources Management Journal
A Systematic Review of Business and Information Technology Alignment
ACM Transactions on Management Information Systems (TMIS)
An Organizational Culture Perspective in Business-IT Alignment
International Journal of IT/Business Alignment and Governance
International Journal of IT/Business Alignment and Governance
Finding Balanced Scorecards for Business Driven IT Service Portfolio Management: A Literature Review
International Journal of IT/Business Alignment and Governance
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The continuously growing importance of information technology (IT) requires organizations to integrate IT decisions with their common planning and decision-making processes at all organizational levels. Trying to align distinct and separate business with IT management cycles is just not enough. Multilevel, integrated business and IT management are aimed at fully integrating the capabilities of IT with business strategies and management's expectations, and vice versa. Although the need to integrate business and IT strategy has long been advocated, until now a practical framework did not exist.We seek to contribute to the discipline of IT value management. Our framework includes the planning of and setting goals for IT, and the evaluation of results, integrated with the business context. First approaches to IT planning and evaluation, and their limitations, are discussed. We then elaborate on the concepts of the Balanced Business Scorecard in two case studies. By investigating the benefits and limitations of the framework, and comparing them with other common frameworks, we conclude that the Balanced Business Scorecard can be a valuable contributor to implementation of an integrated business and IT planning and evaluation process.