The balanced scorecard: a foundation for the strategic management of information systems
Decision Support Systems
Understanding IS evaluation as a complex social process: a case study of a UK local authority
European Journal of Information Systems - Special issue on information systems evaluationpast, present and future
The impact of information technology on financial performance: the importance of strategic choice
European Journal of Information Systems - Special issue on information systems evaluationpast, present and future
B2B Procurement and Marketplace Transformation
Information Technology and Management
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Information systems research in the Asia Pacific region
European Journal of Information Systems - Special section: PACIS 2004
Current issues and challenges of supply chain management
ICAI'09 Proceedings of the 10th WSEAS international conference on Automation & information
B2B supply chain performance enhancement road map using data mining techniques
ICOSSSE'10 Proceedings of the 9th WSEAS international conference on System science and simulation in engineering
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Effective measurements of Supply Chain Management (SCM) in the context of the Balanced Scorecard (BSC) have become more important. In the existing SCM performance studies, there are three limitations. First, the SCM measures are not reconciled with the BSC. Second, SCM measures have not comprehensively considered the goals that can be achieved by SCM strategies and solutions. Third, the measures have not identified the characteristics of industry, product, and production strategy. In this paper, we propose a framework for the Balanced Supply Chain Scorecard that considers the literature on the BSC and SCM, SCM solutions, and product characteristics. We analyze the causal relationships between the SCM solutions and product characteristics against measures. The identified relationship between the measures and SCM solutions can be used to evaluate the impact of SCM solutions. Using a case study, we find that the importance of measures significantly depends on the product characteristics. This study can be used to expand the BSC into the area of Strategic Enterprise Management systems, thus to relate performance measures to business activities.