Constructing an empirically derived measure for customer contact
Management Science
The Co-Evolution of Strategic Alliances
Organization Science
Alignment Between Business and IS Strategies: A Study of Prospectors, Analyzers, and Defenders
Information Systems Research
Information Systems Research
Portfolios of Control in Outsourced Software Development Projects
Information Systems Research
Designing And Managing The Supply Chain
Designing And Managing The Supply Chain
Information technology, incentives, and the optimal number of suppliers
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Information Systems Research
Knowledge Management Strategies: Toward a Taxonomy
Journal of Management Information Systems
Journal of Management Information Systems
Information Systems Research
IS Application Capabilities and Relational Value in Interfirm Partnerships
Information Systems Research
Assimilation of Interorganizational Business Process Standards
Information Systems Research
Organizational Assimilation of Electronic Procurement Innovations
Journal of Management Information Systems
Hybrid Relational-Contractual Governance for Business Process Outsourcing
Journal of Management Information Systems
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This study seeks to identify the means by which information technology helps cocreate relational value in the context of interfirm relationships in the logistics industry--a large and information-intensive industry. We identify a set of IT functionalities--single-location shipping, multilocation shipping, supply chain visibility, and financial settlement--that can be used to manage the flows of physical goods, information, and finances across locations in interfirm logistics processes. Progressively more advanced sets of IT functionalities, when implemented and used in the interfirm relationship to execute logistics processes, are proposed to form four distinct IT capability profiles of increased sophistication. Interfirm IT capability profiles of higher sophistication are proposed to help cocreate greater relational value by facilitating the flows of physical goods, information, and finances across locations in the interfirm logistics process. Besides their direct role in helping cocreate relational value, these interfirm IT capability profiles are proposed to further enhance relational value cocreation when complemented by interfirm communications for business development and IT development. Our empirical study was situated in one of the world's largest logistics suppliers and over 2,000 of its interfirm relationships with buyers across industries. Integrated data from four archival sources on the IT functionalities implemented and used in interfirm logistics relationships, interfirm communications, relational value (share of wallet and loyalty), and multiple control variables were collected. The results show that the proposed interfirm IT capability profiles and interfirm communications have both a direct and an interaction effect on relational value. Implications for cocreating relational value in interfirm relationships with the aid of IT are discussed.