Incomplete contracting issues in information systems development outsourcing
Decision Support Systems
Strategic IT applications in health care
Communications of the ACM
Productivity of Information Systems in the Healthcare Industry
Information Systems Research
Corporate disclosure dissemination: when more is less
Decision Support Systems
Information technology payoff in the health-care industry: a longitudinal study
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Designing online selling mechanisms: Transparency levels and prices
Decision Support Systems
Differential Effects of the Two Types of Information Systems: A Hospital-Based Study
Journal of Management Information Systems
Journal of Management Information Systems
The Impact of Automation of Systems on Medical Errors: Evidence from Field Research
Information Systems Research
Outcomes of effective explanations: Empowering citizens through online advice
Decision Support Systems
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Information asymmetry between consumers and health care providers is a well-known phenomenon in health care systems. Disclosure of health care quality information is one important mechanism through which hospitals can signal performance to potential patients and competitors, yet little is known about the organizational factors that contribute to voluntary disclosure. In this study we develop an empirical model to investigate the factors associated with choosing to participate in a voluntary quality disclosure initiative, specifically isolating the importance of information technology (IT) in facilitating disclosure. We extend the scope of prior work on the quality disclosure choice by augmenting it with an important decision variable: the operational costs of collecting and reporting quality data. We suggest that IT can facilitate disclosure by reducing these costs, thereby extending the literature on the value of IT. Empirical findings using data from a major voluntary quality disclosure program in California hospitals support our assertion related to the role of IT. Our results further highlight other hospital characteristics contributing to disclosure. We discuss implications of these findings for research and practice.