Coordinating user interfaces for consistency
Coordinating user interfaces for consistency
Assessing the usability of a user interface standard
CHI '91 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Usability inspection methods
Using organizational learning techniques to develop context-specific usability guidelines
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Usability Engineering
E-Commerce User Experience
The use of guidelines in menu interface design: Evaluation of a draft standard
INTERACT '90 Proceedings of the IFIP TC13 Third Interational Conference on Human-Computer Interaction
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Research-Based Web Design & Usability Guidelines
Research-Based Web Design & Usability Guidelines
Are guidelines and standards for web usability comprehensive?
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
Factor structure of web site creativity
Computers in Human Behavior
Are guidelines and standards for web usability comprehensive?
HCI'07 Proceedings of the 12th international conference on Human-computer interaction: interaction design and usability
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A previous paper compared the 110 guidelines in ISO CD 9241-151 with the 187 guidelines produced by the U.S. Department of Health and Human Services (HHS) and found that 76% of the HHS guidelines and 54% of the ISO guidelines were unique. New versions of both the original 2004 documents were issued in 2006, but 71% of the HHS guidelines and 46% of the ISO guidelines are still unique. Neither set of guidelines is easy to use for an expert review of whether a web site complies with the guidelines. A more comprehensive checklist has been developed, based on the HHS and ISO guidelines, but extended to include additional research-based guidelines on privacy and security and e-commerce. It is complemented by a handbook describing each guideline in more detail, illustrated with an example, and with an explanation of how it should be tested and when compliance can be stated.