Usability—context, framework, definition, design and evaluation
Human factors for informatics usability
Evolving the scope of user-centered design
Communications of the ACM
Usability Engineering
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Web Site Usability, Design, and Performance Metrics
Information Systems Research
Damaged merchandise? a review of experiments that compare usability evaluation methods
Human-Computer Interaction
| Hi-index | 0.00 |
This paper reports on an ongoing research project on intranet usability. Intranets are web-based information systems that are thought to boost employee productivity and improve organizational performance. For its part, usability is considered to be a key factor that influences the quality of computer-human interactions. The objective of the research is to develop and validate an instrument with which the usability of a given intranet can be measured. The present paper provides an introduction to the subject and the research problem. It also presents a synthesis of the literature on intranet usability and a research model for assessing it. The last section describes the methodological approach adopted for a study that is currently in progress, and the initial results obtained from the first round of the data collection.