Usability of performance dashboards, usefulness of operational and tactical support, and quality of strategic support: a research framework

Authors:
Bih-Ru Lea;Fiona Fui-Hoon Nah
Affiliations:
Department of Business and Information Technology, Missouri University of Science and Technology, Rolla, Missouri;Department of Business and Information Technology, Missouri University of Science and Technology, Rolla, Missouri
Venue:
HCI International'13 Proceedings of the 15th international conference on Human Interface and the Management of Information: information and interaction for health, safety, mobility and complex environments - Volume Part II
Year:
2013

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Abstract

Performance dashboards are used as a strategic decision support tool in organizations. In this research, we examine the relationships between the usability of performance dashboards, the usefulness of operational and tactical support, and the quality of strategic support that they provide. We hypothesize that usability of performance dashboards will influence user perceptions of the usefulness of the operational and tactical support provided by the dashboards, which in turn influence the perceived quality of strategic support provided.