The information system as a competitive weapon
Communications of the ACM - Special section on management of information systems
A strategic analysis of electronic marketplaces
MIS Quarterly - Special issue on the strategic use of information systems
Electronic commerce: a manager's guide
Electronic commerce: a manager's guide
Reducing buyer search costs: implications for electronic marketplaces
Management Science - Special issue: Frontier research on information systems and economics
Communications of the ACM
Decision Support Systems - Special issue on economics of electronic commerce
Predictors of online buying behavior
Communications of the ACM
The implications of online investing
Communications of the ACM
Convergence Marketing: Strategies for Reaching the New Hybrid Consumer
Convergence Marketing: Strategies for Reaching the New Hybrid Consumer
The Value of Internet Commerce to the Customer
Management Science
Assessing a Firm's Web Presence: A Heuristic Evaluation Procedure for the Measurement of Usability
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Frictionless Commerce? A Comparison of Internet and Conventional Retailers
Management Science
Customer Satisfaction in Virtual Environments: A Study of Online Investing
Management Science
Reintermediation strategies in business-to-business electronic commerce
International Journal of Electronic Commerce - Special issue: Electronic intermediaries and networks in business-to-business electronic commerce
International Journal of Electronic Commerce
Network effects in online two-sided market platforms: A research note
Decision Support Systems
Mobile commerce product recommendations based on hybrid multiple channels
Electronic Commerce Research and Applications
Quantifying Transaction Costs in Online/Off-line Grocery Channel Choice
Marketing Science
An empirical investigation of factors affecting ubiquitous computing use and U-business value
International Journal of Information Management: The Journal for Information Professionals
Proceedings of the 13th International Conference on Electronic Commerce
Cue consistency and page value perception: Implications for web-based catalog design
Information and Management
The impacts of intrinsic and extrinsic motivators on ubiquitous delivery decision making
International Journal of Mobile Communications
Dynamic Pricing Strategies Between Online and Off-Line Retailers Based on Switching Costs
Journal of Electronic Commerce in Organizations
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We investigate how electronic commerce (EC) retailers, or e-tailers, manage transaction costs and generate customer value. We integrate information systems and marketing theories in a framework for transaction cost management based on four contingency factors: channel, customer, product and shopping occasion characteristics. We build the framework using archival case studies and validate it with customer interviews. We show that trying to minimize the entire cost of retail transactions is either unsustainable or devalues the customer shopping experience. Instead, looking at transactions as a series of atomic steps enables e-tailers to better understand and manage what really matters for consumers.