Assessment of Website Quality: Scandinavian Web Awards Right on Track?

Authors:
Hanne Sørum;Rony Medaglia;Kim Normann Andersen
Affiliations:
Norwegian School of Information Technology, Oslo, Norway 0185;Copenhagen Business School, Center for Applied ICT (CAICT), Frederiksberg, Denmark 2000;Copenhagen Business School, Center for Applied ICT (CAICT), Frederiksberg, Denmark 2000
Venue:
EGOV '09 Proceedings of the 8th International Conference on Electronic Government
Year:
2009

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Abstract

This paper maps the criteria used for measuring website quality in a range of Scandinavian web awards. In order to categorize the evaluation criteria we have used the DeLone and McLean Model, and findings show that there is a heterogeneous pattern of methods and criteria used. System quality aspects are mainly assessed by usability criteria, while the rest of the criteria are evenly divided between information quality and service quality. The remaining evaluation criteria mapped, such as innovation and creativity, fall out of the model. Our analysis also reveals that the assessments are rarely grounded on standardized and objective measures, and that the actual user opinions are ignored in the evaluation process.