Why do individuals use computer technology?: a Finnish case study
Information and Management
Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Anticipating internet diffusion
Communications of the ACM
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
E-service: a new paradigm for business in the electronic environment
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
Psychological antecedents of institution-based consumer trust in e-retailing
Information and Management
Extrinsic versus intrinsic motivations for consumers to shop on-line
Information and Management
What Trust Means in E-Commerce Customer Relationships: An Interdisciplinary Conceptual Typology
International Journal of Electronic Commerce
A Trust Model for Consumer Internet Shopping
International Journal of Electronic Commerce
Determining factors of academic library Web site usage
Journal of the American Society for Information Science and Technology
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In this paper we look at development of electronic services in public sector organizations. The use of internet is increasing also in public services, even though development has been rather slow when compared to private sector applications, the e-business. From users point of view it would be important to allow access to services through the internet also in using public sector services. In public sector the services provided by public sector organizations are called e-services when they are made accessible to the users through internet. The goal is to find issues affecting development of successful e-services. What is so different in development of e-services when compared to design of e-business sites? Could experiences from e-business development be used in public sector.